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Customer Service

Written by Paris Granville. Posted in Help

teacher-briefcaseIf you are having difficulties with any of our products please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or leave a message at our toll-free number 866-203-7448. Customer service is provided within 48 hours to our customers. For free resources, the reponse time may be longer.

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Getting Around the Website

Written by Paris Granville. Posted in Help

The main areas of our website are accessed by clicking on the tabs above. The right side offers pages of interest in each category.

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Return Policy

Written by Paris Granville. Posted in Help

dollar-stickerCustomers may return products within 30 days of purchase for a refund minus shipping costs.

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Shipping Policy

Written by Paris Granville. Posted in Help

earth globe 150We ship all our orders via priority mail unless other service is requested. We can ship up to 6 units in a flat rate priority box for $12. This has consistently been the best option for our customers.

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FAQ

Written by Paris Granville. Posted in Help

customer-service-agentCustomer Service - FAQ

We provide ongoing customer service to teachers who purchase our lesson plans and DVDs. If your problem is not listed here, contact Paris Granville directly to explain your needs.

Can you help me with the DVD?

The DVDs that accompany our products should play in any DVD player bought after 2002. They will also play in a computer with DVD player software such as Media Center or Cyberlink Player. If you are still having trouble please contact Paris Granville who will find an alternative solution for you.

I lost or broke my DVD, Can I purchase another one?

If you purchased one of our curriculum units, we will replace your DVD for a cost of $6 that includes shipping and handling. Please contact Paris Granville to set up a replacement shipment.

Can I return my lesson plans?

See our returns page for more information

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© Language Shaping Solutions

This email address is being protected from spambots. You need JavaScript enabled to view it.

voice (425) 998-7307

fax (866) 203-7448